Policies


 

In Salon Services
-All color services for first-time guests may be slightly higher and require a previous consultation.
-All prices are subject to increase based on additional time and labor.

Consultations
-Consultations are required for new guests interested in receiving color or texture services.
-Consultations are necessary to properly assess the cost and time the service may require.
-There is a $30 fee associated with a new-guest consultation.
-The $30 will be credited to the new guest's first appointment  within two weeks of the consultation.

Appointments
-New-client appointments must be secured with a credit card at the time of reservation.
The full service fee  will be charged to your credit card for cancellations
and appointments missed without a minimum 24-hour notice.
-To cancel or reschedule an appointment, please call 914-723-1311.
-Please arrive on time for your appointment to ensure full service,
as we may have to reschedule your appointment if you are excessively late.
-Please inform us of any special needs, allergies or sensitivities you may have, so that we may better accomodate you.

Method of Payment
-ARTISTA HAIR COLORGROUP accepts cash, American Express, Visa, MasterCard and Discover. No personal checks accepted.

Gratuity
-Suggested gratuity for good service is 20% of service fee and always left to the discretion of our clients.
-Please be aware that gratuitities cannot be charged to your  credit card.

Refunds
-ARTISTA HAIR COLORGROUP will not refund any service charges or gift certificates.
-Products can be exchanged, or a store credit will be issued.
-ARTISTA HAIR COLORGROUP works diligently to ensure that guests are completely satisfied with every service.